Zingermans Guide to Giving Great Service by Ari WeinzweigEntrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingermans Deli, shares the secrets to providing world-class customer service. Zingermans in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Mens Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingermans team knows a thing or two about customer service. Now in Zingermans Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingermans time-tested principles:
Customers who get a great product but poor service wont be as loyal as those who are disappointed with a product but get great service. Youll get more complaints if people believe you care enough to listen to them. And thats a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
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Choose your custom assortment of spring sale cheeses and cured meats. Find the full list of meat and cheese options to include at zingermans. The pErfect sandwich by mail Zingerman's Reuben has been our top-selling sandwich since our doors opened on the corner of Detroit Street and Kingsley in It's a soul-filling combination of corned beef, Swiss, homemade Russian dressing and sauerkraut that, when properly prepared at home, is a show-stopping meal. If you know someone who loves real deli fare, sending this gift will cement your status as the most clever, generous friend anyone could have.
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Zingermans features gift boxes of bread, cheese, pastry, olive oil, vinegar, and more. The company started in and located in the Ann Arbor area receiving thousands of visitors every year. Zingermans sends the gifts of great food anywhere in America. We love hearing from our loyal Chippmunk audience! Let us know what's on your mind and we'll respond as soon as possible.